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How can we help you?

Fast, practical support for Employers and Talent. Guides, FAQs, and step-by-step help to keep work moving.

Getting Started

Quick steps to create an account, post projects, and start hiring or finding work.

Getting Started

New here? Follow our step-by-step setup: create your Elite Talent account, complete a profile, and publish your first project or service. Handy tips for employers and talent to get results fast.
Get started

Account / Profile

How to build, manage and control visibility of your Elite Talent profile.

Account / Profile

Learn how to craft a compelling profile, upload portfolio items, set hourly or project rates, and toggle visibility when you’re available or away. Control what employers see and protect your privacy.
Manage your profile

Find a Project

Find, filter and apply for project, service and full-time roles tips to get hired.

Find a Project

Search and filter by skill, location, work type (remote/hybrid/onsite), and budget. Learn how to submit winning proposals, set competitive pricing, and increase interview invites. Advice for both talent and employers on successful matches.
Browse projects

Payment Issues

Everything about payments, escrow, refunds, receipts and invoicing.

Payment Issues

Understand our escrow workflow, how to fund milestones, where fees appear, and how to request refunds or invoices. Step-by-step guidance for resolving payment problems safely.
Payment help

Trust & Safety

Reporting, disputes, verification badges, identity checks and platform rules.

Trust & Safety

Report issues, open a dispute, or learn about our verification badges and identity checks. Clear rules and best practices to keep the platform secure for everyone. How we handle investigations and evidence.
Help Centre

What's New

Product updates, feature launches and important policy changes.

What's New

Latest releases, feature rollouts, and policy updates you should know plus release notes and timelines. Subscribe to announcements to stay updated.
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Frequently Asked Questions

Find quick answers, helpful guides, and support for everything on Elite Talent Africa.

  • Job — Full-time traditional employment.

  • Project — Short-term or fixed-term work posted by Employers.

  • Service — Talent-created listings showcasing skills available for hire (e.g., logo design, CV review, video editing).

All project and service payments are processed through our secure escrow system.
Employers fund the work upfront, and payments are released to Talent only when the work is approved, protecting both sides.

  • Talent: 3% service fee on completed projects/services. No fees on full-time job applications.

  • Employers:

    • 10% commission on completed projects/services.

    • First job post is free; R499 per additional job post.

    • Optional paid add-ons such as Search packages and Background Checks.

You can reach us through the Help page, Contact Us form, or your dashboard support tab.
We respond to all queries within 24–48 hours.

Go to the relevant profile or project and click Report Issue.
You can also open a dispute directly from the Messages or Orders section if it relates to active work.

No, verification is optional but recommended.
Verified Talent receive a Verification Badge, increasing trust and hiring chances.
Employers may also request verification before hiring.

Expired or closed listings can no longer receive applications.
Employers can repost, duplicate, or edit and relist the listing from their dashboard.

Before you contact support, check out our detailed step by step how to guides under our Blog page. 

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